Complaints

Something wrong with your order? We are sorry. Fill in the form and we will get back to you within one working day.

1. Enter your order number (shown in your order confirmation, e.g. #1001) and describe the problem.
2. We will reply to the e-mail address you provide.
3. Send photos of the damage or mistake as a reply to that e-mail. That way we can link them straight to your order.

Thank you! Your complaint has been received. We will get back to you within one working day. Please send photos as a reply to our e-mail.

Please report transport damage as soon as possible, at the latest 14 days after delivery. Keep the parcel and packaging until the complaint is resolved.